How to make a complaint

Notice of complaint submission

Regarding Article .6, paragraph 1.item 3. of the Law of  Providing Tourism Services - Narodne novine, No.130/17 we herby inform customer that complaints about the quality of our services can be submitted in writing within these business premises and will be given them a confirmed receipt of that complaint in writing without delay.
A complaint can also be submitted  :
by mail to the folowing address: KVARNER EXPRESS D.O.O. , O.M.Tita 53,52 221 Rabac, or by e-mail: 
The answer to a written complaint of consumer we will give in writing no later than 15 days from the receipt of the complaint